Terms & Conditions

‘My Tax Mate’ (www.MyTaxMate.ie) is a trading name for the services of Ed-hoc international ltd for clients who registered before 12/12/2022 (TAIN: 77645H) and MY TAX MATE LTD for the clients who registered after 12/12/2022 (TAIN: 80169S).

My Tax Mate guarantees that it will use its best endeavours to organise any due refund of income tax for people who have worked in Ireland. My Tax mate will claim the maximum refund amount possible based on the information and documentation provided by its customers and subject to the legal entitlements and obligations of the customer within the prevailing tax laws of Ireland.

 

 Authorisation to act as agent

I, the undersigned, declare to the Revenue Commissioners of Ireland, that I authorise ‘My Tax Mate’ to act as my agent with regard to all aspects of my income tax.

I understand that this contractual agreement will remain in place until such time as either party, the client or the agent, has notified the Revenue Commissioners of Ireland in writing of their wish to cancel this agreement.

Authorisation for Agent to receive refunds on behalf of client

I authorise the transfer of any refund or repayment of PAYE/Income Levy/Universal Social Charge due to me by the Revenue Commissioners by electronic funds transfer to the following bank account which is held by “Ed-hoc international ltd”:

Bank                                           :  AIB bank

Name of Account Holder       : Ed-hoc international ltd

BIC Code                                   :  AIBKIE2D

IBAN Number                          :  IE 07 AIBK 9311 6035 3832 17

 

Authorisation for Agent to receive refunds on behalf of client on and after 12/12/2022:

I authorise the transfer of any refund or repayment of PAYE/Income Levy/Universal Social Charge due to me by the Revenue Commissioners by electronic funds transfer to the following bank account which is held by “Ed-hoc international ltd”:

Bank                                           :  AIB bank

Name of Account Holder       : My Tax Mate LTD

BIC Code                                   :  AIBKIE2D

IBAN Number                          : IE 53 AIBK 9311 0170 5870 13

 

I understand that any refund made by the Revenue Commissioners to my agent, ‘MY TAX MATE’ on my behalf is refunded in a similar manner as if same were being refunded directly to me and that once the refund is transferred into the bank account nominated by me I have no further call upon the Revenue Commissioners in respect of same. I understand that ‘My Tax Mate’ is acting as my agent and is solely responsible to me in respect of any refund received by them on my behalf. I further understand that ‘My Tax Mate’ is an independent entity and that the Revenue Commissioners make no endorsement of my agent or any such agency and cannot accept any responsibility whatsoever for problems encountered by me in dealing with them. I understand and agree that the ‘My Tax Mate’ will input its own bank account details on the Revenue record for the duration of this mandate and will remove these details on the cessation of the mandate. I confirm that I am aware of, and agree to, the payment of the fees charged by ‘My Tax Mate’ in respect of the services carried out on my behalf and that this fee will be deducted from any amount refunded by Revenue and that the balance of this amount will be paid to me.

Terms and Conditions of Authorisation

I understand that Tax law provides for both civil penalties and criminal sanctions for the failure to make a return, the making of a false return, facilitating the making of a false return, or claiming tax credits, allowances or reliefs which are not due. I confirm that I will provide the necessary documentation to ‘My Tax Mate’ to support any refund, credit claims or claims for allowances and reliefs made to Revenue on my behalf by ‘My Tax Mate’. I confirm that I will provide details of all my sources of income to ‘My Tax Mate’. I understand that ‘My Tax Mate’ is required to retain a copy of all documentation relating to any refund or credit or allowance or relief claimed by the agent on my behalf and that the agent will be required to produce same to Revenue upon request.

 

Our contract:

These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Entire agreement:

The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

Renewals:

We will automatically provide the Services to you in each subsequent tax year, which shall involve reviewing your tax position for potential rebates.

Language:

These Terms and the Contract are made only in the English language.

Your copy:

You should print a copy of these Terms or save them to your computer for future reference.

Cancelling your order and obtaining a refund:

Where you are a consumer, you may under the Consumer Rights Regulations cancel the Contract if you notify us as set out in clause 2 within 14 days of your receipt of the Order Confirmation (cooling off period). You cannot cancel the Contract once we have completed the Services, even if the 14 day cooling off period is still running.

To cancel the Contract, you must email us at Info@mytaxmate.ie, contact our Customer Services team by telephone on +353 89 430 7686 or by post to D18VRR7. If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.

If you cancel the Contract before the end of the cooling off period, and where you begin using the Services or any of them before the end of the cooling off period, you hereby acknowledge that you will be liable for all charges incurred up to the date of cancellation.

Please note that the giving of notice to the Taxing Authority by you, seeking to cancel the Services does not constitute a valid cancellation for the purposes of these Terms and accordingly we will not be bound by such whether notified by us or the Taxing Authority. You must cancel the Contract in accordance with these Terms and not otherwise.

Our Services

Descriptions and illustrations. Any descriptions or illustrations on our Site are published for the sole purpose of giving an approximate idea of the Services described in them. They will not form part of the Contract or have any contractual force.

Services Exclusions from Liability.

You acknowledge and agree that we shall not be liable to you and or in breach of any obligation of our company under these Terms

(a) if you have provided information or an instruction to us which is false, inaccurate, incorrect, insufficient or misleading in any way; or

(b) if you have already received a refund; or

(c) if you have applied for a refund, either directly or through another person, natural or legal; or

(d) you owe money to the Taxing Authority; or

(e) the Taxing Authority has different information on its system than that provided by you to us; or

(f) the Taxing Authority information leads to a decision that you are not due a refund. Where there is a possible case for appeal within the law, such appeal may be taken by us, where the information provided by you to us enables us to do so and where we have agreed the Additional Charges and Vat applicable and they have been paid as provided in these Terms

Your obligations and your Acknowledgments

It is your responsibility to ensure that:

(a) the terms of your order and all of the Documentation is clear accurate and complete;

(b) you co-operate with us in all matters relating to the Services;

(c) you provide us promptly with all of the Documentation requested by us including the Required Information.

You agree to indemnify us for any loss, cost, expense or liability that we suffer or incur as a result of acting or relying on your Documentation, and your instructions. This clause shall survive the expiry or termination of the Contract howsoever caused.

You acknowledge and agree that

(a) we may rely and act upon all Documentation and instructions given by you.

Charges, and Additional Charges

In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 3. Our Charges are based on the tax refund secured for each individual Customer from the Tax Authority , currently 6% plus VAT for payee rebate with a minimum charge of €20.

The Charges are the fees quoted on our Site at the time you submit your order. The Additional Charges are those applicable to Additional Services we have agreed to provide, shall be as quoted on the Site at the time you submit your order or where not so published, as agreed by us with you in writing.

Tax Refunds and Costs

If a tax refund is sent directly to you, by the Tax Authorities as a result of the Services performed by us, you will be liable to pay against our invoice our Charges and Vat for such Services, within 30 days of the date of our invoice communicated to you.

Upon receipt by us of the tax refund from the Taxing Authorities, we will deduct our Charges and Vat and pay the balance to you by cheque or where we have agreed to do so in writing by inter bank transfer. In either case, you the Customer will be responsible for any bank charges levied by the Bank you use to obtain the cash equivalent of the cheque we send you. Where any bank charges are applied by the Bank to us, either arising from our paying you by cheque or interbank transfer, you the Customer undertake to indemnify and pay us any such applicable charges that are applied to us on your refund cheque, as communicated to you.

 General Conditions

  1. a) Where the Customer comprises of two persons arising from the fact that they are jointly assessed (E.g. married couple) for tax by the relevant tax authority (Revenue Commissioners of Ireland), then the Customer comprises each of them and each of them shall be jointly liable for the obligations of the Customer. We may exercise our rights under these Terms in respect of each of you and you agree that we may pay any refund to you jointly.
  2. b) All correspondence to the customer will be sent to the postal address or e-mail address provided by the customer on the tax agent authorisation form. Customers should check their mail/e-mail regularly for correspondence from My Tax Mate or the Revenue Commissioners of Ireland.
  3. c) My Tax Mate does not issue estimates of refunds due. all refund amounts are agreed with Revenue prior to confirmation with customers.
  4. d) From time to time My Tax Mate may amend or add to these terms and conditions should the need arise. Such changes will be posted on the My Tax Back website under “terms and conditions” and customers are advised to check the website regularly to receive these updates.
  5. e) My Tax Mate ensures that all client information is held as private and confidential. Please see  My Tax Mate Privacy Policy document on our website or click on Privacy Policy for further information.
  6. f) Should the customer at any time like to query the quality of services delivered or provide us with feedback, he/she is invited to e-mail us at info@mytaxmate.ieWe will guarantee that the e-mail is responded to within 48 hours.